OUR PROMISE
- To maintain cost of membership at a level that ensures HALO can operate effectively in the interests of each member, but never to accumulate beyond
that requirement. - To maintain absolute focus on matters that directly affect members businesses positively and to robustly pursue any matters that negatively affect member’ businesses.
- To share critical business information and insights amongst members with the express purpose of enhancing each member’s business
- To provide advice on SLA contractual and commercial conditions and to ensure that annual increases are provided at each member’s SLA renewal
date to prevent the corrosion of margins over time. - To manage conflicts between Insurers and suppliers and to pursue resolution in a member’s favour wherever possible.
- To work tirelessly to rid the MBR industry of any/all non-productive costs borne by our member
- To negotiate with OEMs to ensure the benefits of OEM approvals and the tremendous costs attached to maintaining these are supported by the OEMs by marketing the benefits of using an OEM approved repairer to the vehicle owner.
- To negotiate with OEMs to seek mechanisms to reduce the cost of training through inter-OEM and MBR collaboration.
- To react speedily to any and all requests from members for assistance, no matter what the concern raised and in so doing ensure each member has a
voice within the industry. - To communicate effectively with members on all matters relating to their business or that which impacts the MBR industry and therefore indirectly each member.